Most Asked Questions
What is my username? Your email address is your username. If you have multiple email accounts, you may have registered for Whole Dog Journal with a different email address.
My username and/or password is not working. Passwords from the old Whole Dog Journal website will not work on the new website. We ask that you reset your password. If you have multiple email accounts, be sure you are using the email address Whole Dog Journal has on file.
How do I unsubscribe or change my email preferences? Whole Dog Journal offers a few options for the types of emails you will receive. To review and make changes click here.
How do I update my payment information? Go here, log in and click on Manage My Subscription, then Add Payment.
How do I discontinue my subscription at the end of the present term? Go here, log in and click on Manage My Subscription, then Do Not Renew.
Where do I find my online learning course? Whole Dog Journal’s online learning courses are created and managed by the Whole Dog Journal staff but housed on a separate website. www.wholedogonlinelearning.com To order or access Whole Dog Journal online learning courses, go here. Whole Dog Journal online learning FAQs can be found here.
How do I activate my online access? Paid subscribers to Whole Dog Journal are entitled to online access to all content appearing in the pages of the publication including PDFs of the current issue and archived issues.
Go here to activate your account and access the articles and issues.
If you do not have an online account and want to receive Whole Dog Journal’s free e-newsletter, signup here.
I forgot my password. Please click the Reset Password link at the top of the page. You will need to enter the contact email you have supplied to us.
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When should I receive my book(s) or other product orders? Please allow 7 to 10 business days after placing your order. If it has been longer than that please e-mail customer service.
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How do I change my address and other account information? Please click here and click on Addresses or Account Details.
Where can I buy additional products?
Additional products are available online at whole-dog-journal.com
Do you share my name and address with other companies?
Like many other publishers, we make portions of our customer list available to carefully screened companies that offer products and services we believe you may enjoy. If, when we make our list available, you do not wish to receive these offers and/or information, please let us know by contacting us at:
Opt Out Program
535 Connecticut Ave
Norwalk, CT 06854
Or please contact customer service here.
We do not share email addresses or telephone numbers with other organizations. See our Privacy Policy for more information.
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If you ever decide that Whole Dog Journal or any book or ebook sold by Whole Dog Journal is not for you, email us by clicking here and we’ll happily refund your entire purchase. Note that we may ask you to return any print book purchase before processing your refund.
How do I contact the Editorial Department?
Whole Dog Journal
Editorial Office
535 Connecticut Ave
Norwalk, CT 06854
Email Editor
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